REsources & support services
Our Health Community
Helpful Health Services & Digital Tools
Community & Whānau Health Support
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A local Māori health organisation in Wairoa offering primary health, mental health, mobile nursing, dental, health promotion, whānau support and social services tailored to the community’s needs. Go to their site » kahu-exec.co.nz
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A telehealth service that provides after‑hours healthcare (phone/video) for rural communities across Aotearoa — ideal when your GP isn’t available. Check out their site » kaora.co.nz
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Official NZ health portal with guidance on health services, how to access care, after‑hours support, urgent care options and mental health resources. Check out their site » Health New Zealand | Te Whatu Ora
Online Health Management Tools
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An online patient portal where you can view charts and lab results from anywhere. Check out their site » Manage My Health
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A trusted health information platform backed by New Zealand medical experts, offering clear, up‑to‑date guidance on conditions, treatments, symptoms and healthcare apps. Go to their site » Healthify
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A NZ‑based online doctor service offering same‑day medical consultations, prescriptions, mental wellbeing support, immunisations and more — book via the Tend app or online. Go to the site » tend.nz
Urgent
Helplines
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0800 112 334 – Local crisis support for mental health emergencies.
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Text or call 1737 to reach a trained counsellor any time for emotional support — free and confidential, and available 24/7. You can also find them online, go to » 1737.org.nz
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0800 543 354 (0800 LIFELINE) or free text 4357 (HELP) – Support for distress, suicide prevention, and emotional wellbeing.
When You Need Immediate Support
If you or someone you know is in crisis or needs urgent support, these services are available 24/7.
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0508 828 865 (0508 TAUTOKO) – Immediate support for anyone impacted by suicidal thoughts or behaviour.
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0800 611 116 – Health advice and information from professional healthcare providers, available 24/7. Check out the website » Health New Zealand | Te Whatu Ora
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0800 726 666 – A listening ear and emotional support when you need to talk.
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36 Kitchener Street, Wairoa | Ph: 06 838 7099
Primary healthcare, urgent care and general medical support for the local community
Local Community Services – Wairoa
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8 Paul Street, Wairoa | Ph: 06 838 7408
Your local pharmacy for medications, health advice, immunisations, and minor ailment support.
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Our phone line is open Monday to Friday from 8.30 to 4.00pm. Phone the clinic on 06 838 8333 during these hours to speak to our admin team. They will take your call and place you on the triage board, and someone from the triage team will call you back to arrange your appointment.
You can also walk-in to the clinic and talk to the receptionists who will place you on the triage board and again, one of our triage team will contact you to arrange your appointment.
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The clinic receives on average 300 phone calls and walk-ins per day, on Mondays this number is much higher. The two-person triage team works very hard to phone everyone back in a timely way.
The triage team prioritises unwell patients in the first instance. Call backs can range from minutes to hours. Be prepared to wait, if you cannot wait, please walk-in to the clinic, or call 111 if you are unwell.
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Great question, please phone the clinic on 06 838 8333 and talk to the triage team who will advise whether a nurse or doctor appointment is required.
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Register with Manage My Health at https://managemyhealth.co.nz/ to access your health records.
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The Wairoa Hospital and Te Wairoa Medical Centre are situated in the same building, and they both work together to care for the community, however they are separate entities.
Health NZ or Te Whatu Ora run The Wairoa Hospital. This is a small rural hospital with:
inpatient beds
an Emergency Department
a Primary birthing unit
Community Mental Health and Addictions services
and many other Outpatient appointments
You can contact them on 06 838 7099 or visit https://info.health.nz/locations/hawkes-bay/wairoa-health
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No - we prioritise patient care and safety which means one health issue per appointment (generally speaking). Please be prepared for follow-up appointments to address remaining health concerns.
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This is determined based on a case-by-case review by the triage team.
In the first instance we ask that non-enrolled patients:
Phone your own medical centre and ask for a phone consultation with a nurse or doctor.
Contact a Telehealth doctor service like Tend at https://www.tend.nz/ ~ Tend working hours are 7:30am - 5:30pm, Monday to Friday.
Contact an after hours Telehealth doctor service like Ka Ora Telecare at https://kaora.co.nz/ and 0800 2 KA ORA (0800 252 672). Ka Ora Telecare is available weekdays in the evening and overnight with hours - 5pm to 8.30am. Weekends and Public Holidays – 24 Hours a Day
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In general - yes, however there can be significant delays in receiving specialist letters. Please phone the clinic on 06 838 8333 to discuss further.
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Great question, please phone the clinic on 06 838 8333 and talk to the triage team. They can update you on cervical screening, breast screening, bowel screening, heart health checks, diabetes checks, immunisations, or blood tests.
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It’s up to you, you do not have to disclose this information. However, our doctors and nurses triage all bookings, and any information you choose to share with reception helps us prioritise appointments and ensure timely care.
Serving our community
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Join the Te Wairoa Medical Centre team and become part of a dedicated group committed to providing comprehensive, patient-centered care. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the community.
Explore rewarding career paths with us and help deliver solutions tailored to our patients' needs.
